Shipping & Returns
Shipping
Orders ship from [City, State] within 1 business day of approval, in insulated packaging with cold packs, by [carrier] express. We ship only to verified institutional addresses. No residential addresses or PO boxes.
Damaged or out-of-spec products
Contact us within 7 days of delivery with your order and lot number. We’ll replace the item or issue a refund.
Returns
Because of storage and chain-of-custody requirements, opened or temperature-exposed products can’t be returned. Unopened products may be returned within 14 days with prior authorization.