Questions
Ordering and accounts
Who can buy from Northvale?
Only verified research organizations, such as universities, CROs, biotech and pharma R&D teams, and analytical labs. We don’t sell to individuals.
Why do I need an account to see prices?
Verification is how we make sure our products go only to qualified research settings. Once you’re approved, pricing and ordering open up right away.
How long does verification take?
Usually 2 business days. We may ask for an institutional email, a PO or letterhead.
Do you accept purchase orders?
Yes. Verified accounts can pay by PO (net 30, subject to approval), ACH or card.
Products and quality
How do you confirm purity and identity?
Every lot is tested by an independent ISO/IEC 17025-accredited lab using HPLC and mass spectrometry. See Quality & COAs for the full test panel.
Can I get the COA before I order?
Yes. COAs for the current lot are posted on each product page.
How should peptides be stored?
Keep unopened vials at −20 °C, dry and protected from light. Product-specific details are on the COA and SDS.
Research use
Can I use these products on myself or give them to someone else?
No. Our products are research reference materials only. They are not approved for human or veterinary use and have not been made or tested to the standards required for medicines. If you’re looking for a treatment, please talk to a licensed healthcare provider.
Can you tell me a dose or how to mix a product for use?
No. We don’t provide dosing, administration or preparation guidance for humans or animals. Our technical team can answer questions about handling and analytical methods for laboratory work only.
Do you sell bacteriostatic water, syringes or kits?
No. We supply peptide reference materials only.
What happens if an order looks like it’s for personal use?
We cancel and refund it, and we may close the account.
Shipping
Where do you ship?
To verified institutional addresses in the U.S. We don’t ship to residential addresses or PO boxes.
How are orders shipped?
In insulated packaging with cold packs, by express service, usually within 1 business day of approval.